Shipping & Service Policy

Where Do We Ship?

State laws restrict or prevent shipping wine directly to consumers in these states: Delaware, Kentucky, Mississippi, New Hampshire, North Dakota, Rhode Island, and Utah. We also are unable to ship to U.S. territories or other international locations. Deliveries can only be made to physical addresses. We cannot ship to Post Office boxes or APR/FPO addresses. Some states restrict the amount a consumer can have shipped from a winery. Contact 425-485-1097 to confirm.

Final local and state taxes will be calculated on email order confirmation once the shipping address is reconciled in our system.

What Does Shipping Cost?

Shipping rates are determined by the number of bottles purchased (weight of one bottle is 3.33 lbs.) and also vary by location and service selected.

Delivery Schedule

We provide the following shipping options:

Overnight Shipping - Mon-Thurs
2nd Day Air - Mon-Wed
Ground Shipping - Mon-Wed (when available)

During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected. If you have any questions about your order or its delivery status, please call us at 425-485-1097 or email us at info@lobohills.com.

Weather Restrictions

Lobo Hills Wine Co. typically offers Ground, 2nd Day Air, and Expedited Next Day Delivery services. However, during extreme weather conditions or temperature variances, we want to ensure that the quality of your wine is not impacted. Because of this, we do not offer Ground shipping during such weather conditions. We will either hold your wine, or inquire if you would like to ship via air (at an additional cost).

Shipping FAQs

HOW MUCH DOES SHIPPING COST AND WHAT IS YOUR SHIPPING POLICY?
We ship wine on Monday through Thursday using the shipping method that you select for your order. Orders placed by 9am PST on Monday through Wednesday will ship the same day. Orders placed after 9am will ship the next applicable shipping day, with holidays being the exception.

Shipping rates are determined by the number of bottles purchased and also vary by location and service selected.

Important: Your wine shipment must be signed for by someone who is at least 21 years of age. UPS is not allowed to leave wine shipments on a doorstep.

Lobo Hills Wine Co. takes very seriously its commitments to sell our products to adults in a responsible manner and to prevent under-age access. To finalize your shipment, additional information may be needed for our comprehensive age verification process.

CAN I EXPEDITE SHIPPING?
Expedited shipping options are available for an additional charge. You will be presented with the option to select from available shipping options upon checkout.

DO YOU SHIP TO P.O. BOXES?
Unfortunately, we cannot ship to P.O. boxes, General Delivery, or APO/FPO.

When shipping wine, we strongly recommend that you use a business address if possible, as someone 21 or older must be available to sign for the shipment.

WHEN WILL I RECEIVE MY ORDER?
Orders placed by 9am PST on Monday through Wednesday will ship the same day. Orders placed after 9am will ship the next applicable shipping day. Holidays are the exception.

During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected. A total of three delivery attempts will be made before the shipment is returned to our facility. If you have any questions about your order or its delivery status, please email info@lobohills.com.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All online orders must be paid by credit card. We accept American Express, VISA, MasterCard or Discover.

WHO SHOULD I CONTACT IF I HAVE TROUBLE ORDERING?
If you are having trouble ordering wine from the Lobo Hills online store, please email info@lobohills.com or call us at 425-485-1097. Your email or voicemail will be responded to within 24 hours during the week and 48 hours over the weekend.